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15 July 2015

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Changsha Metro Line Service Guide

Hunan has six metro lines in operation and one metro line under construction. Except for the south extension of Metro Line 3 which extends to Xiangtan City, all other metro lines operate within Changsha City.




Operating Hours: 6:30 to 23:00 every day


The operation schedule of each line varies slightly. Please check the on-site bulletin. Since the time of the first and last trains arriving at each station is different after departure, the specific service time of each station varies slightly. Please refer to the operation schedule of each station for details.


On the occasion of important holidays or events, the operation schedule of some metro lines may be adjusted, including extension of service hours and temporary suspension. Please follow the Transportation Updates column, or WeChat account of our website (Eye Hunan) to get the latest information.


How to the take the metro?


In Changsha, foreign travelers can take the subway via the following ways:


- "Transport [出行] " Alipay mini-program;

- WeChat mini program "City Pass [城市通]"

- "Xiangxing Yikatong [湘行一卡通]" App;

- UnionPay [云闪付];

- "My Changsha [我的长沙]" App;

- "Changsha Metro [长沙地铁]" App;

- Cmpay App [和包支付]; or,

- Single journey ticket purchased at ticket vending machines or ticket counters.


Note: The Xiaoxiang Card integrates Changsha bus, metro, and maglev line payment systems. There are two kinds of cards: real-name and non-real-name cards. The non-real-name ones are open to foreigners. Cardholders get a 30% discount when taking a bus and a 10% discount when taking the subway or maglev trains in Changsha.

To take Changsha metro through the mini-program on the Alipay App, users can click on the "出行 (travel)" tab on the homepage of Alipay App, and choose the "地铁 (metro)" tab on the top to get the QR code for the metro rides.

Preferential Policy:

Free ride is offered to:


- Seniors over 65 (65 included);


- Children under 14 (14 not included);


- The disabled;


- Military personnel in active service;


- Veterans;


- Fire-rescue personnel;


- Families of martyrs, families of military personnel who died while on duty, and families of military personnel who died of a disease;


- Holders of Changsha's "Talent Green Card" and its supplement card; and,


- Personnel identified as "Changsha Master Craftsman".

People of any of the above-mentioned groups can enter and exit the metro station through green channels based on their valid certificates. Children under 14 years old can take the subway for free by swiping their student cards. For those under 14 who do not have a student card, they can pass through a green channel and enjoy free rides after presenting valid documents or photocopies to prove their age, such as ID cards, household registers, and birth certificates.


The green channels are always set up beside the gate machines or the service center in every metro station.



The Changsha Metro Group is currently building the Metro Line 5 into an "all-age-friendly" urban rail transit demonstration line, and will promote the upgraded services to the entire line network.



The metro station with a pink public sign as the photo above shows is an "all-age-friendly" one.


Passengers with special needs, including the elderly, those with disabilities, vulnerable individuals, pregnant women, and those with infants may call 0731-86850000 or use the "长沙地铁(Changsha Metro)" App to make an appointment for escort service. Working staff of the station will escort them to go through entrance and boarding, and accompany them on the metro train until another working staff take over the escort work at the destination station. Passengers without an appointment may ask the working staff for help on the site, or call the escort hotline of the station.  

In addition, there are more assistance facilities at the "all-age-friendly" station, including:


- Barrier-free intelligent service machine beside the lift at the entrance, equipped with a barrier-free map and a braille button to ask for help;


- Service counters at both standard and lowered heights;


- Courtesy waiting rooms;


- Wheelchair ramps; and,


- Mother-and-baby rooms equipped with wet tissues and warm water.

Chinese sources: hunan.gov.cn; Hunan Daily; Voice of Hunan


Updated in March, 2025